Customer Service


NEED HELP?
Don't hesitate to contact a member of our support staff.

TOP QUESTIONS

+ General Information


In which countries is it possible to shop online?

We offer our attire to any country.


Are out-of-stock items restocked?

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.


Will I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences in the final product.


Is it possible to receive periodic information via email about Peter Louis' latest new products and offers?

Yes. By simply signing up for the Newsletter you will receive information on Peter Louis' latest products, lookbook and events.


Can I cancel my Peter Louis Newsletter subscription?

You can easily cancel your subscription by clicking on the unsubscribe link in any Newsletter email. Fill in the details and select send.


How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.


Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, use the tracking number provided to you in your email.


Can I remove items from my order?

Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.


Can I cancel my order?

Yes. You can cancel your order as long as its status allows you to. Contact customer support to cancel your order.


What should I do if I receive a faulty item?

Peterlouis.com only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact our customer service.


What should I do if I receive an incorrect item?

If you were to accidentally receive an item that you did not order, please contact our customer service.

+ Payment


What payment method can I use to make my purchase?

We accept the following payment methods: Visa, Mastercard, American Express, Discover, Paypal, and Apple Pay.


Why might my credit card be refused?

Your credit card may be refused for any of the following reasons:

  • The card may have expired. Check that your card is still valid.
  • You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
  • You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.

Is it safe to use my credit card on the website?

Yes, the data is transmitted SSL-encrypted. For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.

+ Shipping


Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box).


Can the delivery country be different from the purchase country?

No. The delivery country must always be the same country in which the purchase was made.


How long will my order take to arrive?

Delivery times depend on the type of delivery selected. Standard deliveries take between 2 to 4 working days.


How much do I pay for delivery service?

Peterlouis.com has a flat-rate delivery fee of $15.


Can I track my order?

Yes, a UPS or FedEx tracking number will be provided to you in your confirmation email.

+ Exchanges and Returns


Is there a charge for requesting an exchange or return?

Exchanges and returns at peterlouis.com are always free of charge, using our return methods.


How long do I have to make an exchange or return?

If you are not completely satisfied, you may exchange or return your purchase by having it postmarked within 15 days from the original date of purchase.

Peterlouis.com reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.


How can I make an exchange or return?

Please contact our customer service.


Can I keep the original item after having requested an exchange?

No. If 14 days have passed since requesting the exchange and we have not received the original items, you will be charged the amount using the original payment method.


Once I have exchanged an item, can I return the new item?

Yes. You can return it within 15 days of the e-mail confirming shipment of the new order.


Can I exchange or return any item?

Returned items must be unused, unworn, unwashed and undamaged. We do not accept items that have been worn or altered. Please return items in their original packaging, including: hangers, plastic wrap, hang tags on garments. All suits must be returned as a whole—they must include jacket and pants.


When will I receive the refund for my return?

You will receive the refund in the same payment method used for the purchase within approximately 10-14 days, depending on your bank.